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Frequently Asked Questions

Bay City Community Info

serving residential customersOffice and Call Center Staff observe the following holidays:

  • Memorial Day – Closed
  • Independence Day – Closed
  • Labor Day – Closed
  • Thanksgiving Day – Closed
  • Christmas Day – Closed
  • New Year’s Day – Closed

Operations (trash pick-up) service details are posted below should a collection day fall on a holiday:

Memorial Day

Residential: No change, normal service will be provided except for the customers listed below:

  • City of Bay City will be collected on your next regularly scheduled service day.

Commercial: No change, normal service will be provided.

Independence Day

Residential: No change, normal service will be provided except for the customers listed below:

  • City of Bay City will be collected on your next regularly scheduled service day.

Commercial: No change, normal service will be provided.

Labor Day

Residential: No change, normal service will be provided except for the customers listed below:

  • City of Bay City will be collected on your next regularly scheduled service day.

Commercial: No change, normal service will be provided.

Thanksgiving Day

Residential: No services provided.

  • Residents with once a week (Thursday) service will be serviced on Friday.
  • Customers within the city limits will be serviced the following day, and service for subsequent days in the same week will also be completed one day later.

Commercial: No services provided.

  • Service will run a day behind, with all accounts caught up by Saturday.
  • Please be mindful that if your location(s) will be closed for the holiday and we do not have access, service will resume on the next scheduled service day.

Christmas Day

Residential: No services provided.

  • For residents with service once a week, service will run a day behind, with all accounts caught up by Saturday.
  • Customers within the city limits will be serviced the following day, and service for subsequent days in the same week will also be completed one day later.

Commercial: No services provided.

  • Service will run a day behind, with all accounts caught up by Saturday.
  • Please be mindful that if your location(s) will be closed for the holiday and we do not have access, service will resume on the next scheduled service day.

New Year’s Day

Residential: No services provided.

  • For residents with service once a week, service will run a day behind, with all accounts caught up by Saturday.
  • Customers within the city limits will be serviced the following day, and service for subsequent days in the same week will also be completed one day later.

Commercial: No services provided.

  • Service will run a day behind, with all accounts caught up by Saturday.
  • Please be mindful that if your location(s) will be closed for the holiday and we do not have access, service will resume on the next scheduled service day.

*** Additional Holiday Service Week Information:

  • Service times will likely be later than usual with the additional holiday volume and wait times at our landfills. If we are not able to complete our make-up service due to these factors, service will continue the next day.
  • Recycle and bulk waste could be discontinued during the holiday service week and will resume as normal on the next scheduled service day.
    • If your recycle day falls on the holiday, recycle service will resume on you next scheduled service day. If you have more than what will fit in your recycle container, please put the extra recycling in clear or white bags and/or boxes.