Frequently Asked Questions

GFL’s customer service numbers vary depending on the branch. To find your local branch, visit gflenv.com/find-my-branch and enter your address to find your local branch’s phone number.

GFL’s customer service hours vary depending on the branch. To find your local area support, visit gflenv.com/find-my-branch and enter your address to find your local branch’s hours of operation.

Certain GFL branches offer yard waste collection service. To learn more about yard waste collection, visit gflenv.com/our-services/for-home/residential-solid-waste/organics-compost/.

If you are unsure of where your closest landfill/ transfer station is, you can visit gflenv.com/drop-off-location to find the drop-off location nearest to you.

GFL’s placement guidelines ensure that we can collect your waste efficiently and safely. You can visit placement guidelines for residential waste or placement guidelines for recycling collection to learn more.

Bear-proof containers are only available in certain markets. To find out if you can avail bear-proof containers, contact your local office.

If there is an inclement weather alert in your area, regular service may be affected. You can visit our inclement weather alerts page here, to learn more about collection and service changes in your area during these events.

Visit our Acceptable Materials for Recycling Collection page. Please note that items vary by location.

Yes, you can. Log in to MyAccount and click the “Vacation Hold” link to submit a request. Alternatively, you can contact your local branch for help. Click here to find contact information for your local branch

GFL is proud to be a North American leader in solid waste management, liquid waste management, and soil remediation services. Our wide range of solutions include solid, liquid and hazardous waste collection and disposal, recycling, HAZMAT emergency response, and specialized services such as soil remediation. You’ll find a full list of our services under the ‘Services’ menu tab at the top of the page.  

We offer containers in sizes such as 2, 4, 6, and 8 yard, plus larger containers like 20, 30 and 40 yard containers that you may have seen at construction sites. If you need to have something in a different size just ask.

Removing large items can be a hassle, so this is why many of our branches offer special services to remove these items for you. All you have to do is call your local branch and see what arrangements can be made to have these items removed for you. For more information, you can read about requesting bulk pick up here.

If you cancel your account within the first three months of service, you are still required to pay the full completion term of that contract period without proration. The full terms can be found on the back of your bill, and they are also posted below for your convenience: There will be no proration of billing and you will not be entitled to a refund if service is cancelled during a billing cycle. You will remain responsible for all charges, fees, and taxes through the end of the billing cycle (including the period between the notice of termination and the end of the current billing cycle). This provision will not apply if it is contrary to a current franchise agreement, municipal contract, or other written contract applicable to this account or otherwise prohibited by law. GFL reserves the right to change service-related fees associated with, but not limited to, the following: setup fees, early termination fees, container return fees, etc. For commercial accounts, please refer to your service agreement for cancellation terms.