Bear-proof containers are only available in certain markets. To find out if you can avail bear-proof containers, contact your local office.
If there is an inclement weather alert in your area, regular service may be affected. You can visit our inclement weather alerts page here, to learn more about collection and service changes in your area during these events.
GFL is proud to be a North American leader in solid waste management, liquid waste management, and soil remediation services. Our widerange of solutions include solid, liquid and hazardous waste collection and disposal, recycling, HAZMAT emergency response, and specialized services such as soil remediation. You’ll find a full listof our services under the ‘Services’ menu tab at the top of the page.
We offer containers in sizes such as 2, 4, 6, and 8 yard, plus larger containers like 20, 30 and 40 yard containers that you may have seen at construction sites. If you need to have something in a different size just ask.
Removing large items can be a hassle, so this is why many of our branches offer special services to remove these items for you. All you have to do is call your local branch and see what arrangements can be made to have these items removed for you. For more information, you can read about requesting bulk pick up here.
If you cancel your account within the first three months of service, you are still required to pay the full completion term of that contract period without proration. The full terms can be found on the back of your bill, and they are also posted below for your convenience: There will be no proration of billing and you will not be entitled to a refund if service is cancelled during a billing cycle. You will remain responsible for all charges, fees, and taxes through the end of the billing cycle (including the period between the notice of termination and the end of the current billing cycle). This provision will not apply if it is contrary to a current franchise agreement, municipal contract, or other written contract applicable to this account or otherwise prohibited by law. GFL reserves the right to change service-related fees associated with, but not limited to, the following: setup fees, early termination fees, container return fees, etc. For commercial accounts, please refer to your service agreement for cancellation terms.
GFL accepts various payment methods including Amex, Visa, Mastercard and Discover. To learn more about bill payment options, visit gflenv.com/pay-my-bill.
To update your payment method, you will need to sign into MyAccount. If you have AutoPay enabled, you will need to disable it. Following this, edit the payment method or enter your new card information as required. Once complete, reset your AutoPay settings and ensure the new card is selected.
If full payment of an invoice is not received by the date specified on the invoice, you’ll be charged a late fee. The late fee calculation is listed on the invoice and/or in your GFL service agreement. To avoid late fees we suggest customers sign up for electronic billing and automated payments by logging in to our My Account portal.
Depending on your location, some invoices may combine the Fuel Surcharge and Environmental Surcharge into one line item, which is designated “Oil/Environmental Price Adjustment.” For these invoices, the “Oil” component of the Oil/Environmental Price Adjustment refers to the Fuel Surcharge discussed above, and the “Environmental” component is synonymous with the Environmental Surcharge discussed above. The Oil/Environmental Price Adjustment simply reflects these charges as one combined line item rather than two.
To recover your MyAccount password, you will need to click on the “Forgot your password?” option on the MyAccount login page. The instructions will guide you and help you reset your password.
You can find your pickup and holiday schedules in MyAccount. Additionally, you can find your branch's individual holiday schedule by using Find My Branch.
Holiday schedules will vary by location. You can find your holiday schedule in MyAccount.
First, you'll need to log into My Account. Once you've navigated to the specific account you need an invoice for, select the Billing & Payments tab in the second-level navigation bar. From here, you'll have a full list of all invoices for the past year.
First, you'll need to log into My Account. Linking accounts is handled on the Overview screen or the Accounts screen. A large, green button with the text "Link Account" can be found on both of these pages in My Account. Simply click that button to bring up the account linking options. You will be able to link an account by Account Number or Invoice Number.
First, you'll need to log into My Account. As a My Account user, you have one vote for every account number you have linked to your profile. Simply go to the Service Details page and click "Learn More & Vote" in the Full Circle Project box to cast your vote for FCP. This is a completely free service and allows us to know what causes matter most to you as a customer, helping us direct charitable contributions to meaningful charities in your area.
First, you'll need to log into My Account. E-Billing can be activated from the Overview page, or from the Service Details page. Once activated, the button will disappear and become Pay My Bill, so if you don't see the green "Activate E-Billing" button and instead see Pay My Bill, you are already enrolled in E-billing and no action is required.
First, you'll need to log into My Account. To activate AutoPay, you must first enroll in E-billing. (For details, see the question titled "How do I enroll in E-billing" on this page.) Once enrolled in E-Billing, the button on your account card, or your account Service Details page, will convert from "Activate E-billing" to "Pay My Bill." Click Pay My Bill, and you'll be taken to the payment summary page where there will be an option to enable AutoPay settings. If you have AutoPay enabled, you can also disable it from the same page.
Your account number can be found on any copy of your monthly bill from GFL. This could be a paper bill, or if you were on one of our older account systems, a GFL invoice that was emailed to you. You can also ask a customer care member to provide that information.