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Frequently Asked Questions

Billing

The cost of operations and regulatory compliance in the waste industry is ever increasing. If you’ve experienced a price increase, it reflects the rise in our costs to service you. This is predominantly due to inflation of our own operational costs and changes in government regulations that require us to handle your waste differently than before. Our priority is always to serve you to the highest possible standard, so a price increase may be necessary to fulfill that commitment.

The cost of processing recyclables has become volatile and unpredictable. GFL remains adamant that recycling is an essential part of our environmentally-responsible business model and our commitment to helping our customers meet their sustainability goals. As such, we want to ensure we safeguard our customers’ ability to recycle and help divert materials from landfills. GFL only applies the recycle processing adjustment to offset the cost of processing recyclables and achieve a reasonable operating margin while servicing in an environmentally safe manner. These standard charges are not a tax, surcharge, or fee imposed or mandated by any governmental or regulatory agency. These are fees or adjustments charged by GFL and may be changed at the discretion of GFL. To the extent required by the terms of your service agreement, your consent to the application of the recycle processing adjustment and any changes thereto is effective upon your payment of your invoice.

Accepted credit cards include American Express, Discover, Mastercard, and Visa. You can also pay through your checking account. For more information, visit the Pay My Bill page.

Click here to find information about the different options for paying your bill. 

You can opt into electronic billing through your online account.  

If full payment of an invoice is not received by the date specified on the invoice, you’ll be charged a late fee. The late fee calculation is listed on the invoice and/or in your GFL service agreement. To avoid late fees we suggest customers sign up for electronic billing and automated payments by logging in to our My Account portal. 

Services

Visit our Acceptable Materials for Recycling Collection page. Please note that items vary by location.

Yes, you can. Log in to MyAccount and click the “Vacation Hold” link.

GFL is proud to be a North American leader in integrated solid and liquid waste management, and infrastructure services. Our wide range of solutions include solidliquid and hazardous waste collection and disposal, recycling, HAZMAT emergency response, and specialized services such as industrial cleaningYoull find a full list of our services under the Services’ menu tab at the top of the page.  

We offer containers in sizes such as 2, 4, 6, and 8 yard, plus larger containers like 20, 30 and 40 yard containers that you may have seen at construction sites. If you need to have something in a different size just ask.

Removing large items can be a hassle, so this is why many of our branches offer special services to remove these items for you. All you have to do is call your local branch and see what arrangements can be made to have these items removed for you.

If you cancel your account within the first three months of service, you are still required to pay the full completion term of that contract period without proration. The full terms can be found on the back of your bill, and they are also posted below for your convenience:   There will be no proration of billing and you will not be entitled to a refund if service is cancelled during a billing cycle. You will remain responsible for all charges, fees, and taxes through the end of the billing cycle (including the period between the notice of termination and the end of the current billing cycle). This provision will not apply if it is contrary to a current franchise agreement, municipal contract, or other written contract applicable to this account or otherwise prohibited by law. GFL reserves the right to change service-related fees associated with, but not limited to, the following: setup fees, early termination fees, container return fees, etc.  For commercial accounts, please refer to your service agreement for cancellation terms. 

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