Frequently Asked Questions

To recover your MyAccount password, you will need to click on the “Forgot your password?” option on the MyAccount login page. The instructions will guide you and help you reset your password.

First, you'll need to log in to MyAccount. Once you are logged in, you'll be taken to the Overview page. Look toward the bottom of the left-hand menu and click the green 'Need Help' button. On the next screen, click the drop-down menu for 'Account' and select the account associated with the missing or damaged container. Click the 'Manage Container' button and choose the relevant option. Type a message for our customer service representatives that highlights your concern, select your perferred communication method, and click 'Send Request'.

You can find your pickup and holiday schedules in MyAccount. Additionally, you can find your branch's individual holiday schedule by using Find My Branch.

First, you'll need to log in to MyAccount. Once you are logged in, you'll be taken to the Overview page. You'll see a menu on the left-hand side of the screen. Click the 'Invoices & Payments' button in that menu. You'll be taken to a screen where you can see a full list of invoices for the past year. To download an invoice, you can click the 'Download PDF' icon on the right-hand side of the screen. You also have the option of downloading invoices as PDFs or CSV files by clicking one of the two buttons on the upper right-hand portion of the table.

First, you'll need to log into MyAccount. Once you are logged in, you'll be taken to the Overview page, where you'll see a menu on the left-hand side of the screen. Click the green ‘Link New Account’ button in that menu. You will be prompted to link a single account or multiple accounts at once. You'll also be given the option of linking an account with your invoice number. (Regardless of the option you choose, you'll be asked to submit the zip/postal code of your account.) Click the green 'Save Changes' button when you are finished. Once you've completed this step, you'll see a summary of your account on the Overview page.

First, you'll need to log in to MyAccount. When you log in, you'll be taken to the Overview page. In the middle of the page, you'll see a banner for the Full Circle Project. Click the 'Learn More & Vote' button within that banner. On the next page, you'll have the option of voting for one of seven types of charities. Click on the category you want to vote for. Click the 'Submit' button to save your vote. This is a completely free service that allows GFL to understand which causes matter the most to you as a customer, helping us direct our donations to high-impact charities in your area.

To manage your AutoPay settings, you'll first need to log in to MyAccount. You can follow the step-by-step guidelines on this page to complete the AutoPay enrollment process.

First, ensure you have either your account number or an invoice number handy - you'll need it to complete this process. Then, go to our 'Creating Your MyAccount' page to get step-by-step guidelines on how to set up your MyAccount profile. After you complete your profile, you can use MyAccount to oversee your accounts, manage payment preferences, and much more.

You can add other services to your account by logging in to MyAccount and submitting a request. Alternatively, you can contact your local branch for help. Click here to find contact information for your local branch.

To reinstate cancelled service, please contact your local branch.