Frequently Asked Questions

Billing

Yes, you can. Log in to MyAccount and click the “Vacation Hold” link.

Removing large items can be a hassle, so this is why many of our branches offer special services to remove these items for you. All you have to do is call your local branch and see what arrangements can be made to have these items removed for you.

Click here to find information about the different options for paying your bill.

You can opt into electronic billing through your online account.

If full payment of an invoice is not received by the date specified on the invoice, you’ll be charged a late fee. The late fee calculation is listed on the invoice and/or in your GFL service agreement. To avoid late fees we suggest customers sign up for electronic billing and automated payments by logging in to our My Account portal.

The cost of energy such as diesel, natural gas and other hydrocarbon based fuels and their byproducts are constantly changing and impact nearly every material and activity in the services provided by GFL.  In response to the volatility in these costs, and in order to maintain an operating margin acceptable to GFL, our customers may be charged an Energy Charge, which in some instances may be referred to as an Energy Recovery Charge. The Energy Charge is not a tax, surcharge, or fee mandated by or remitted to any governmental or regulatory agency.  The Energy Charge may vary by customer and location and is intended to address the overall direct and indirect cost of energy incurred on a company-wide basis in providing environmental services to all of GFL’s customers.

Unless otherwise negotiated, the Energy Charge varies based on the average price of diesel fuel as reported weekly by the Energy Information Administration of the U.S. Department of Energy (“EIA/DOE”) in its Weekly Retail On-Highway Diesel Price Index (www.eia.gov/petroleum/gasdiesel/).  The Index is objective, publicly available, and widely recognized in the trucking and transportation industries.  The EIA/DOE average is published every Monday.  The Energy Charge reflected in your invoice correlates to recent changes in the EIA/DOE index and is applied as a percentage of the invoiced amount.

The Energy Charge is updated by GFL on a monthly basis using the latest information available in the EIA/DOE index.  As a result, the Energy Charge reflected on your invoice may increase or decrease on a monthly basis.

The Environmental Charge is a means to address the impacts of various environmental factors related to operating GFL’s business in a safe and environmentally responsible manner.  Among other things, these costs may be related to landfill regulatory compliance, permitting, licensing, regulatory fees, ongoing verification and testing, safety equipment, and increased costs of construction or operation arising out of environmental regulation.  The Environmental Charge is not designed or intended to correlate to the actual environmental costs of servicing an individual customer’s account.  Rather, the Environmental Charge may vary by customer and location and is intended to identify both direct and indirect environmental related costs on a company-wide basis and to maintain or recognize an operating margin acceptable to GFL.

The Environmental Charge may change from time-to-time at the discretion of GFL as part of our ongoing review of environmental related matters.

No. The Environmental Charge is not a tax, surcharge or fee imposed or mandated by or remitted to any governmental or regulatory agency. It is a charge assessed and adjusted from time to time by GFL at its discretion (subject to terms negotiated by GFL and the customer) to address changes in environmental factors related to its business and to maintain or recognize an operating margin acceptable to GFL.

Depending on your location, some invoices may combine the Energy Charge and Environmental Charge into one line item, which is designated “Oil/Environmental Price Adjustment.”  For these invoices, the “Oil” component of the Oil/Environmental Price Adjustment refers to the Energy Charge discussed above, and the “Environmental” component is synonymous with the Environmental Charge discussed above.  The Oil/Environmental Price Adjustment simply reflects these charges as one combined line item rather than two. 

Services

Visit our Acceptable Materials for Recycling Collection page. Please note that items vary by location.

Yes, you can. Log in to MyAccount and click the “Vacation Hold” link.

GFL is proud to be a North American leader in integrated solid and liquid waste management, and infrastructure services. Our wide range of solutions include solidliquid and hazardous waste collection and disposal, recycling, HAZMAT emergency response, and specialized services such as industrial cleaningYoull find a full list of our services under the Services’ menu tab at the top of the page.  

We offer containers in sizes such as 2, 4, 6, and 8 yard, plus larger containers like 20, 30 and 40 yard containers that you may have seen at construction sites. If you need to have something in a different size just ask.

Removing large items can be a hassle, so this is why many of our branches offer special services to remove these items for you. All you have to do is call your local branch and see what arrangements can be made to have these items removed for you.

If you cancel your account within the first three months of service, you are still required to pay the full completion term of that contract period without proration. The full terms can be found on the back of your bill, and they are also posted below for your convenience: There will be no proration of billing and you will not be entitled to a refund if service is cancelled during a billing cycle. You will remain responsible for all charges, fees, and taxes through the end of the billing cycle (including the period between the notice of termination and the end of the current billing cycle). This provision will not apply if it is contrary to a current franchise agreement, municipal contract, or other written contract applicable to this account or otherwise prohibited by law. GFL reserves the right to change service-related fees associated with, but not limited to, the following: setup fees, early termination fees, container return fees, etc. For commercial accounts, please refer to your service agreement for cancellation terms.

Didn’t find what you’re looking for?

Please enter your address below and follow the prompts to email us, or get a local support number to contact us by phone.

How can we help?

SEND MESSAGE
For faster service, please use the support form in MyAccount to submit a ticket for assistance. By logging in to MyAccount, you can also pay your bill or add a new service to your account.

If you have not yet set up your MyAccount profile, then you can do so here.
It appears that we currently do not offer service in your area, but please check back at a later date, as this may change.

If you're a GFL customer, please be sure to enter the address of the residence or business that we service.
Only infrastructure services are available in your area at this time.

If your query is regarding infrastructure, please proceed to fill out this form and contact us.
Are you a residential or commercial service customer?
You selected you are a Residential customer. Please choose one of the following divisions:
You selected you are a Commercial customer. Please choose one of the following divisions:

Thank you for submitting your request.
A member of our Customer Care team will be in contact with you shortly.

Find your Local Branch

Find contact details and connect with us here. FIND A BRANCH

Search our FAQs

Find answers to common questions about services, accounts, and billing on our FAQ page. Visit our FAQ page