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Frequently Asked Questions


To contact your customer support team, visit and enter your address to send a message to your local branch.

GFL’s customer service numbers vary depending on the branch. To find your local branch, visit and enter your address to find your local branch’s phone number.

GFL’s customer service hours vary depending on the branch. To find your local area support, visit and enter your address to find your local branch’s hours of operation.

Certain GFL branches offer yard waste collection service. To learn more about yard waste collection, visit

If you are unsure of where your closest landfill/ transfer station is, you can visit to find the drop-off location nearest to you.

GFL’s placement guidelines ensure that we can collect your waste efficiently and safely. You can visit placement guidelines for residential waste or placement guidelines for recycling collection to learn more.

Bear-proof containers are only available in certain markets. To find out if you can avail bear-proof containers, contact your local office.

If there is an inclement weather alert in your area, regular service may be affected. You can visit our inclement weather alerts page here, to learn more about collection and service changes in your area during these events.

Visit our Acceptable Materials for Recycling Collection page. Please note that items vary by location.

Yes, you can. Log in to MyAccount and click the “Vacation Hold” link to submit a request. Alternatively, you can contact your local branch for help. Click here to find contact information for your local branch

Holiday schedules will vary by location. You can find your holiday schedule in MyAccount.

GFL is proud to be a North American leader in solid waste management, liquid waste management, and soil remediation servicesOur wide range of solutions include solidliquid and hazardous waste collection and disposal, recycling, HAZMAT emergency response, and specialized services such as soil remediationYoull find a full list of our services under the Services’ menu tab at the top of the page.  

We offer containers in sizes such as 2, 4, 6, and 8 yard, plus larger containers like 20, 30 and 40 yard containers that you may have seen at construction sites. If you need to have something in a different size just ask.

Removing large items can be a hassle, so this is why many of our branches offer special services to remove these items for you. All you have to do is call your local branch and see what arrangements can be made to have these items removed for you. For more information, you can read about requesting bulk pick up here.

If you cancel your account within the first three months of service, you are still required to pay the full completion term of that contract period without proration. The full terms can be found on the back of your bill, and they are also posted below for your convenience: There will be no proration of billing and you will not be entitled to a refund if service is cancelled during a billing cycle. You will remain responsible for all charges, fees, and taxes through the end of the billing cycle (including the period between the notice of termination and the end of the current billing cycle). This provision will not apply if it is contrary to a current franchise agreement, municipal contract, or other written contract applicable to this account or otherwise prohibited by law. GFL reserves the right to change service-related fees associated with, but not limited to, the following: setup fees, early termination fees, container return fees, etc. For commercial accounts, please refer to your service agreement for cancellation terms.


GFL accepts various payment methods including Amex, Visa, Mastercard and Discover. To learn more about bill payment options, visit

To update your payment method, you will need to sign into MyAccount. If you have AutoPay enabled, you will need to disable it. Following this, edit the payment method or enter your new card information as required. Once complete, reset your AutoPay settings and ensure the new card is selected.

You can opt into electronic billing through your online account.

If full payment of an invoice is not received by the date specified on the invoice, you’ll be charged a late fee. The late fee calculation is listed on the invoice and/or in your GFL service agreement. To avoid late fees we suggest customers sign up for electronic billing and automated payments by logging in to our My Account portal.

Depending on your location, some invoices may combine the Fuel Surcharge and Environmental Surcharge into one line item, which is designated “Oil/Environmental Price Adjustment.”  For these invoices, the “Oil” component of the Oil/Environmental Price Adjustment refers to the Fuel Surcharge discussed above, and the “Environmental” component is synonymous with the Environmental Surcharge discussed above.  The Oil/Environmental Price Adjustment simply reflects these charges as one combined line item rather than two.

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Please enter your address below and follow the prompts to email us, or get a local support number to contact us by phone.

How can we help?

For faster service, please use the support form in MyAccount to submit a ticket for assistance. By logging in to MyAccount, you can also pay your bill or add a new service to your account.

If you have not yet set up your MyAccount profile, then you can do so here.
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