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Frequently Asked Questions

Services

To contact your customer support team, visit gflenv.com/support and enter your address to send a message to your local branch.

GFL’s customer service numbers vary depending on the branch. To find your local branch, visit gflenv.com/find-my-branch and enter your address to find your local branch’s phone number.

GFL’s customer service hours vary depending on the branch. To find your local area support, visit gflenv.com/find-my-branch and enter your address to find your local branch’s hours of operation.

Certain GFL branches offer yard waste collection service. To learn more about yard waste collection, visit gflenv.com/our-services/for-home/residential-solid-waste/organics-compost/.

If you are unsure of where your closest landfill/ transfer station is, you can visit gflenv.com/drop-off-location to find the drop-off location nearest to you.

GFL’s placement guidelines ensure that we can collect your waste efficiently and safely. You can visit placement guidelines for residential waste or placement guidelines for recycling collection to learn more.

Bear-proof containers are only available in certain markets. To find out if you can avail bear-proof containers, contact your local office.

If there is an inclement weather alert in your area, regular service may be affected. You can visit our inclement weather alerts page here, to learn more about collection and service changes in your area during these events.

Visit our Acceptable Materials for Recycling Collection page. Please note that items vary by location.

Yes, you can. Log in to MyAccount and click the “Vacation Hold” link.

GFL is proud to be a North American leader in solid waste management, liquid waste management, and soil remediation services. Our wide range of solutions include solid, liquid and hazardous waste collection and disposal, recycling, HAZMAT emergency response, and specialized services such as soil remediation. You’ll find a full list of our services under the ‘Services’ menu tab at the top of the page.  

We offer containers in sizes such as 2, 4, 6, and 8 yard, plus larger containers like 20, 30 and 40 yard containers that you may have seen at construction sites. If you need to have something in a different size just ask.

Removing large items can be a hassle, so this is why many of our branches offer special services to remove these items for you. All you have to do is call your local branch and see what arrangements can be made to have these items removed for you. For more information, you can read about requesting bulk pick up here.

If you cancel your account within the first three months of service, you are still required to pay the full completion term of that contract period without proration. The full terms can be found on the back of your bill, and they are also posted below for your convenience: There will be no proration of billing and you will not be entitled to a refund if service is cancelled during a billing cycle. You will remain responsible for all charges, fees, and taxes through the end of the billing cycle (including the period between the notice of termination and the end of the current billing cycle). This provision will not apply if it is contrary to a current franchise agreement, municipal contract, or other written contract applicable to this account or otherwise prohibited by law. GFL reserves the right to change service-related fees associated with, but not limited to, the following: setup fees, early termination fees, container return fees, etc. For commercial accounts, please refer to your service agreement for cancellation terms.

Billing

GFL accepts various payment methods including Amex, Visa, Mastercard and Discover. To learn more about bill payment options, visit gflenv.com/pay-my-bill.

To update your payment method, you will need to first sign into your MyAccount. You can update your payment method in the options there.

Click here to find information about the different options for paying your bill.

You can opt into electronic billing through your online account.

If full payment of an invoice is not received by the date specified on the invoice, you’ll be charged a late fee. The late fee calculation is listed on the invoice and/or in your GFL service agreement. To avoid late fees we suggest customers sign up for electronic billing and automated payments by logging in to our My Account portal.

The cost of energy such as diesel, natural gas and other hydrocarbon based fuels and their byproducts are constantly changing and impact nearly every material and activity in the services provided by GFL.  In response to the volatility in these costs, and in order to maintain an operating margin acceptable to GFL, our customers may be charged a fuel surcharge, which in some instances may be referred to as a Energy Recovery Charge. The fuel surcharge is not a tax, surcharge, or fee mandated by or remitted to any governmental or regulatory agency.  The fuel surcharge may vary by customer and location and is intended to address the overall direct and indirect cost of energy incurred on a company-wide basis in providing environmental services to all of GFL’s customers.

The Environmental Surcharge is a means to address the impacts of various environmental factors related to operating GFL’s business in a safe and environmentally responsible manner.  Among other things, these costs may be related to landfill regulatory compliance, permitting, licensing, regulatory fees, ongoing verification and testing, safety equipment, and increased costs of construction or operation arising out of environmental regulation.  The Environmental Surcharge is not designed or intended to correlate to the actual environmental costs of servicing an individual customer’s account.  Rather, the Environmental Surcharge may vary by customer and location and is intended to identify both direct and indirect environmental related costs on a company-wide basis and to maintain or recognize an operating margin acceptable to GFL.

Depending on your location, some invoices may combine the Fuel Surcharge and Environmental Surcharge into one line item, which is designated “Oil/Environmental Price Adjustment.”  For these invoices, the “Oil” component of the Oil/Environmental Price Adjustment refers to the Fuel Surcharge discussed above, and the “Environmental” component is synonymous with the Environmental Surcharge discussed above.  The Oil/Environmental Price Adjustment simply reflects these charges as one combined line item rather than two.

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For faster service, please use the support form in MyAccount to submit a ticket for assistance. By logging in to MyAccount, you can also pay your bill or add a new service to your account.

If you have not yet set up your MyAccount profile, then you can do so here.
It appears that we currently do not offer service in your area, but please check back at a later date, as this may change.

If you're a GFL customer, please be sure to enter the address of the residence or business that we service.
Only soil remediation services are available in your area at this time.

If your query is regarding soil remidation, please proceed to fill out this form and contact us.
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