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We’re committed to exceeding the expectations of our customers across North America. You can learn more about our services, answer commonly asked questions, and connect with our customer care team below.

Frequently Asked Questions

Account

Log in to MyAccount and click “Manage Container”.

You can find your pickup and holiday schedules in MyAccount.

Holiday schedules will vary by location. You can find your holiday schedule in MyAccount.

First, you'll need to log into My Account. Once you've navigated to the specific account you need an invoice for, select the Billing & Payments tab in the second-level navigation bar. From here, you'll have a full list of all invoices for the past year.

Billing

The cost of operations and regulatory compliance in the waste industry is ever increasing. If you’ve experienced a price increase, it reflects the rise in our costs to service you. This is predominantly due to inflation of our own operational costs and changes in government regulations that require us to handle your waste differently than before. Our priority is always to serve you to the highest possible standard, so a price increase may be necessary to fulfill that commitment.

The cost of processing recyclables has become volatile and unpredictable. GFL remains adamant that recycling is an essential part of our environmentally-responsible business model and our commitment to helping our customers meet their sustainability goals. As such, we want to ensure we safeguard our customers’ ability to recycle and help divert materials from landfills. GFL only applies the recycle processing adjustment to offset the cost of processing recyclables and achieve a reasonable operating margin while servicing in an environmentally safe manner. These standard charges are not a tax, surcharge, or fee imposed or mandated by any governmental or regulatory agency. These are fees or adjustments charged by GFL and may be changed at the discretion of GFL. To the extent required by the terms of your service agreement, your consent to the application of the recycle processing adjustment and any changes thereto is effective upon your payment of your invoice.

Accepted credit cards include American Express, Discover, Mastercard, and Visa. You can also pay through your checking account. For more information, visit the Pay My Bill page.

Click here to find information about the different options for paying your bill. 

Services

Visit our Acceptable Materials for Recycling Collection page. Please note that items vary by location.

Yes, you can. Log in to MyAccount and click the “Vacation Hold” link.

GFL is proud to be a North American leader in integrated solid and liquid waste management, and infrastructure services. Our wide range of solutions include solidliquid and hazardous waste collection and disposal, recycling, HAZMAT emergency response, and specialized services such as industrial cleaningYoull find a full list of our services under the Services’ menu tab at the top of the page.  

We offer containers in sizes such as 2, 4, 6, and 8 yard, plus larger containers like 20, 30 and 40 yard containers that you may have seen at construction sites. If you need to have something in a different size just ask.

Learn more at gflenv.com/FAQ

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