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We’re committed to exceeding the expectations of our customers across North America. You can learn more about our services, answer commonly asked questions, and connect with our customer care team below.

Frequently Asked Questions

Account

Click here to set up your online account. You'll need your account number, so please make sure you have it available. 

Your account number can be found on any copy of your monthly bill from GFL. You can also ask a customer care member to provide that information.

Click here to log in and add a service to your account. 

Click here to log in and reinstate a service to your account. 

Services

GFL is proud to be a North American leader in integrated solid and liquid waste management, and infrastructure services. Our wide range of solutions include solidliquid and hazardous waste collection and disposal, recycling, HAZMAT emergency response, and specialized services such as industrial cleaningYoull find a full list of our services under the Services’ menu tab at the top of the page.  

We offer containers in sizes such as 2, 4, 6, and 8 yard, plus larger containers like 20, 30 and 40 yard containers that you may have seen at construction sites. If you need to have something in a different size just ask.

Removing large items can be a hassle, so this is why many of our branches offer special services to remove these items for you. All you have to do is call your local branch and see what arrangements can be made to have these items removed for you.

If you cancel your account within the first three months of service, you are still required to pay the full completion term of that contract period without proration. The full terms can be found on the back of your bill, and they are also posted below for your convenience:   There will be no proration of billing and you will not be entitled to a refund if service is cancelled during a billing cycle. You will remain responsible for all charges, fees, and taxes through the end of the billing cycle (including the period between the notice of termination and the end of the current billing cycle). This provision will not apply if it is contrary to a current franchise agreement, municipal contract, or other written contract applicable to this account or otherwise prohibited by law. GFL reserves the right to change service-related fees associated with, but not limited to, the following: setup fees, early termination fees, container return fees, etc.  For commercial accounts, please refer to your service agreement for cancellation terms. 

Billing

Click here to find information about the different options for paying your bill. 

You can opt into electronic billing through your online account.  

If full payment of an invoice is not received by the date specified on the invoice, you’ll be charged a late fee. The late fee calculation is listed on the invoice and/or in your GFL service agreement. To avoid late fees we suggest customers sign up for electronic billing and automated payments by logging in to our My Account portal. 

Learn more at gflenv.com/FAQ

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