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We’re committed to exceeding the expectations of our customers across North America. You can learn more about our services, answer commonly asked questions, and connect with our customer care team below.

Frequently Asked Questions

Account

First, you'll need to log into My Account. Once you've navigated to the specific account you need an invoice for, select the Billing & Payments tab in the second-level navigation bar. From here, you'll have a full list of all invoices for the past year.

First, you'll need to log into My Account. Linking accounts is handled on the Overview screen or the Accounts screen. A large, green button with the text "Link Account" can be found on both of these pages in My Account. Simply click that button to bring up the account linking options. You will be able to link an account by Account Number or Invoice Number.

First, you'll need to log into My Account. As a My Account user, you have one vote for every account number you have linked to your profile. Simply go to the Service Details page and click "Learn More & Vote" in the Full Circle Project box to cast your vote for FCP. This is a completely free service and allows us to know what causes matter most to you as a customer, helping us direct charitable contributions to meaningful charities in your area.

First, you'll need to log into My Account. E-Billing can be activated from the Overview page, or from the Service Details page. Once activated, the button will disappear and become Pay My Bill, so if you don't see the green "Activate E-Billing" button and instead see Pay My Bill, you are already enrolled in E-billing and no action is required.

Services

GFL is proud to be a North American leader in integrated solid and liquid waste management, and infrastructure services. Our wide range of solutions include solidliquid and hazardous waste collection and disposal, recycling, HAZMAT emergency response, and specialized services such as industrial cleaningYoull find a full list of our services under the Services’ menu tab at the top of the page.  

We offer containers in sizes such as 2, 4, 6, and 8 yard, plus larger containers like 20, 30 and 40 yard containers that you may have seen at construction sites. If you need to have something in a different size just ask.

Removing large items can be a hassle, so this is why many of our branches offer special services to remove these items for you. All you have to do is call your local branch and see what arrangements can be made to have these items removed for you.

If you cancel your account within the first three months of service, you are still required to pay the full completion term of that contract period without proration. The full terms can be found on the back of your bill, and they are also posted below for your convenience:   There will be no proration of billing and you will not be entitled to a refund if service is cancelled during a billing cycle. You will remain responsible for all charges, fees, and taxes through the end of the billing cycle (including the period between the notice of termination and the end of the current billing cycle). This provision will not apply if it is contrary to a current franchise agreement, municipal contract, or other written contract applicable to this account or otherwise prohibited by law. GFL reserves the right to change service-related fees associated with, but not limited to, the following: setup fees, early termination fees, container return fees, etc.  For commercial accounts, please refer to your service agreement for cancellation terms. 

Billing

Click here to find information about the different options for paying your bill. 

You can opt into electronic billing through your online account.  

If full payment of an invoice is not received by the date specified on the invoice, you’ll be charged a late fee. The late fee calculation is listed on the invoice and/or in your GFL service agreement. To avoid late fees we suggest customers sign up for electronic billing and automated payments by logging in to our My Account portal. 

Learn more at gflenv.com/FAQ

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