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ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT POLICY COMMITTMENT

Our Commitment

In fulfilling our mission, Green for Life Environmental (GFL) strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities.

We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place, and in a similar way as other participants.

Support Persons and Service Animals

Support people and service animals are allowed to accompany the person with a disability anywhere the person is going on our premises.

Emergency Evacuation Procedures

 If you require accommodation in the event of an emergency evacuation, please notify the receptionist or the person you are meeting with.

Feedback Process

 The ultimate goal of GFL is to meet and surpass expectations while serving clients with disabilities. Comments on our products, goods and services regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way GFL provides products, goods and services to people with disabilities can be made by contacting our Human Resources Department by e-mail at HR@gflenv.com or via telephone at 905-509-2460.

  • All feedback will be directed to the Human Resources Department.
  • Clients/customers will be responded to in five (5) days.
  • All information will remain confidential

 Accessible Customer Service Policy

A copy of GFL’s Accessibility Policy is available upon request.  Please notify the person you are meeting with or the Human Resources Department.

Questions about This Policy

 This policy seeks to achieve service excellence to participants with disabilities. If anyone has a question about the policy, or its purpose, an explanation or reply will be provided by GFL’s Human Resources Department.