Product Returns

Accuracy and expertise, from receiving to destruction

GFL manages a complete reverse logistics solution at several levels involving manufacturers, distributors, retailers, and all parts of the supply chain. From receiving to destruction, GFL offers returns management expertise and solutions that reduce the risk of expired and unsaleable products being reintroduced into the supply chain due to noncompliant handling. We help to protect the integrity of your brand by destroying products in a compliant and sustainable manner.

GFL can respond quickly and efficiently to a variety of returns challenges, ensuring compliance and minimizing business disruption. With clarity and confidence, our return services manage and simplify the complicated process of returning expired and unsalable products.

Manufacturers

GFL’s industry-leading manufacturer return services supplement a manufacturer’s efficiencies with advanced return policy application systems for accurate reimbursement. To facilitate fast, seamless returns, our services limit disruptions in supply chain management and crediting processes.

Retailers and Distributers

As a world-class leader in reverse logistics, GFL offers efficient, accurate, and compliant returns processing of expired pharmaceuticals, including over-the-counter medications, generic drugs, prescription drugs, controlled pharmaceuticals, tobacco, and consumer products.

One Box Program

GFL offers a proprietary One Box program that delivers the fastest payment for returned products in the industry. The program analyzes all retail pharmacy returns against the most recent manufacturer policies on file, and ensures that all items are processed to maximize the value of each return. Pharmacies receive prepaid labels to return expired pharmaceutical products via GFL’s proprietary web portal.

Once a product is received, the One Box Returns Program allows pharmacies to bypass manufacturers’ lengthy return authorization processes, product segregation and credit reconciliation processes. This saves time and resources by eliminating the need to track manufacturer credits over periods that can stretch several months.

Both controlled and non-controlled substance returns are processed in a secure facility and handled in compliance with regulatory guidelines. To ensure that unsaleable products do not re-enter the distribution channel, all non-creditable products are destroyed in facilities licensed for each product type.

Contact us to learn more about product return services.