As our newest customers, we want to make this transition as seamless as possible for you. To best serve you, on this page we‘ll explain how to navigate the changes you’re already seeing to your account and any action you may need to take. You can scroll down or select an item from the following list for more information.
MyAccount is GFL’s online customer portal, a suite of customized tools to help you manage your account, pay your bills, request new service and more in one convenient location. As a new customer, you need to set up your MyAccount before you can use these features.
To set up your MyAccount, please visit the page below.
To create your MyAccount, you’ll need your GFL account number, which is located on your invoice. Please see instructions for locating your account number in the ‘Understanding Your Invoice’ section below.
To see a sample invoice, please click here.
Your account number is located both in the upper left-hand corner of your invoice, as well as on the tear-off portion of your bill.
If you previously used AutoPay for your Thunder Bay Sanitation account, then you’ll need to set up a new AutoPay with GFL. Please click below to learn how to set up AutoPay in MyAccount.
Find your branch’s hours of operation, phone number, and holiday schedule by clicking its name below:
The Full Circle Project (FCP) is GFL’s unique, community- driven charitable giving program that lets you, our customers, decide how our funds are directed.
You play an essential role in the success of FCP by voting for the type or ‘class’ of charity you’d like us to support. We divide our charities into seven specially selected classes which cover a broad range of causes, so you can choose the one that best represents where you’d like our funds to be spent.
It’s easy and completely free to cast your vote through MyAccount – log in or sign up now at myaccount.gflenv.com. With your help, FCP ensures our charitable giving supports the causes that matter most to you and makes a positive impact in your local community. Learn more about FCP here.