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Frequently Asked Questions

Houston South Community Info

Please note: Our Residential general service boundary is south of Hwy 290, except for  HCMUD 434 residents who are serviced by our Houston North site.  If you reside north of Hwy 290 see our Houston North holiday schedule.

** These boundaries are subject to change at any time. If you are unsure which site services you, or to get specific holiday schedule for your address please call our customer service team.

serving residential customersOffice and Call Center Staff observe the following holidays:

  • Memorial Day – Closed
  • Independence Day – Closed
  • Labor Day – Closed
  • Thanksgiving Day – Closed
  • Christmas Day – Closed
  • New Year’s Day – Closed

Waste Collection service details are posted below, should your collection
day fall on one of these holidays:

Memorial Day

Residential: No change. Collection will run as normal.

Commercial: No change. Collection will run as normal.

Independence Day

Residential: No change. Collection will run as normal.

Commercial: No change. Collection will run as normal.

Labor Day

Residential: No change. Collection will run as normal.

Commercial: No change. Collection will run as normal.

Thanksgiving Day

Residential: No services provided.

  • Customers will be collected on their next regularly scheduled service day except for customers listed below:
    • City of Missouri City will have regular collection service.
    • City of Richmond collection will be delayed by one day, for the rest of the week. This means Thursday customers will be serviced on Friday, and Friday customers on Saturday.

Commercial: No services provided.

  • Locations with weekly service on Thursday will be serviced on either Wednesday or Friday.
  • Restaurants with Monday or Thursday service days will be serviced on Wednesday or Friday to fulfill twice-weekly pickup.
  • Locations that are serviced more than once a week will be serviced on their next service day.

Please not that if your location(s) are closed for the holiday and we do not have access, your service will resume on the next scheduled service day.

Christmas Day

Residential: No services provided.

  • Trash service will be collected on your next regularly scheduled service day except for customers listed below:
    • City of Missouri City will have regular collection service.

Commercial: No services provided.

  • Locations with weekly service fall ing on the holiday will be serviced either the day before or the day after.
  • Overall, service will be running a day behind and all accounts will be caught up by the following Saturday.

Please not that if your location(s) are closed for the holiday and we do not have access, your service will resume on the next scheduled service day.

New Year ’s Day  

Residential: No services provided.

  • Trash service will be collected on your next regularly scheduled service day except for customers listed below:
    • City of Missouri City will have regular collection service.

Commercial: No services provided.

  • Locations with weekly service falling on the holiday will be serviced either the day before or the day after.
  • Overall, service will be runing a day behind and all accounts will be caught up by the following Saturday.

Please be mindful if your location(s) will be closed for the holiday, and we do not have access, service will resume on the next scheduled service day.

*** Additional Holiday Service Week Information:

  • Service times will likely be later than usual with the additional holiday volume and wait times at our landfills. If we are not able to complete our make-up service due to these factors, service will continue the next day.
  • Recycle and bulk collection services could be discontinued during the holiday week and will resume as normal on the next scheduled service day.
    • If your recycle day falls on a holiday, your service will resume on you next scheduled collection day. If you have more than will fit in your recycle container, please put extra materials in clear or white bags and/or boxes.