Welcome, Upstate Waste Management customers!

New name, same great service – Upstate Waste Management is now GFL Environmental!

We’re delighted to introduce GFL Environmental (“GFL”) as your new solid waste services partner. GFL acquired your account from Upstate Waste Management (“Upstate Waste”) on June 14, 2021, and we are very excited to be working with you going forward.

GFL is the fourth largest diversified environmental services company in North America, currently operating in more than half of the U.S. states through a network of high-quality solid and liquid waste assets, and is ideally situated to continue to meet the high service standards you have come to expect from Upstate Waste.

With this in mind, below is some information that will help you during the transition process:

• On matters relating to service scheduling, pricing, contracts and partnerships, all operations will remain business as usual.
• We’ll be ‘Going Green’, so you’ll notice our look start to change over time. Our trucks will get the GFL logo and signature green paint, our employees will get new uniforms, and your invoices will feature GFL branding.
• Though the company name and look will change, you can rely on us to continue delivering the safe, high-quality local service you’ve come to know from Upstate Waste. You’ll be served by our dedicated team of professionals, and you can continue to contact your service branch for support.
• The “look and feel” of your next invoice will be different.
  • Invoices will arrive in envelopes from GFL.
  • Your next invoice will be your first invoice to make payable to GFL.
• Your new online home is www.gflenv.com. If you need information, support, or any other details about GFL, this is where you’ll find them.
• As a GFL customer, you’ll have access to our online customer portal, MyAccount, where you can easily manage your services, billing, payment preferences and more from one central source. More information and step-by-step setup guidelines can be found on our website at gflenv.com/creating-your-myaccount/, and you’ll be able to link your account with your new account number which will appear on your first GFL invoice.

As a loyal Upstate Waste customer, we’d like to thank you for your patience and understanding as we navigate these changes. We’re excited to serve you as GFL.

If you have any questions or concerns, please don’t hesitate to reach out to us at 864.269.1065.